FAQs

WHY BEESWAX? 

The only wax candle that omits negative ions to purify, cleanse, improve air quality, and invigorate the body. It also has a high melting point (in fact, the highest among all known waxes) which results in a significantly longer burn time. The burn brighter and stronger, emitting naturally bright light of the same light spectrum as the sun. Beeswax is also hypo-allergenic, beneficial to those with environmental allergies, sensitivities, and asthma.  Did you know that beeswax is 10 times more expensive than paraffin and soy??? Yes! Because there's no chemicals or additives!

WHAT ARE YOUR MOST POPULAR SCENTS?

We keep a year round collection, while also releasing new scents for each season. Our top favorites and best sellers would be:

Cranberry Dreams, Gypsy Soul, Hello Sunshine, Earth Child, & Wild One

WHAT KIND OF PACKAGING DO YOU USE?

We are "eco-friendly" here at Three Birds Crafted. We do our best to use everything that can either be recycled, reused, or is biodegradable! 

WHERE IS MY ORDER?
All orders are typically processed in 1-3 business days, unless otherwise noted on a specific item. Once a shipping label is created, your Etsy history will show the tracking information.

Claims can be filed with USPS for any orders "not received" but shown as "delivered". Please message me directly.

Three Birds Crafted is not responsible for any lost or stolen packages marked as "delivered" by USPS.

WHAT IS YOUR RETURN POLICY?

Returns & Exchanges will only be accepted for any items UNUSED and returned safely in original condition. If you would like to return an item, please contact me within 3 days of delivery and return product with 5 days. Buyer is responsible for shipping costs to return items and the original shipping fee. Returns will not be accepted due to scent and strength preferences. We understand that these notes can be subjective so please keep in mind when ordering.

DO YOU OFFER GIFT WRAPPING?

Gift wrapping is available as an upgrade option for each listing. Be sure to select the gift wrap option. "Gift" items may also include a personal message. Please make sure to double check the address for your gift recipient. (Three Birds Crafted is not responsible for incorrect mailing addresses).

ARE YOU ON SOCIAL MEDIA?

We sure are!!! Come hang with us @threebirdscrafted on Instagram, Facebook, and TikTok!

DO YOU REFILL JARS AND TINS?

Not yet! HOWEVER, this is something we really want to do and will be working out those details, so stay tuned!